eDesk
eDesk provides IT helpdesk functions for SME companies. Its task management and ability for a variety of user levels makes recording data quick and simple.Developed in association with a leading education IT company, eDesk has been deployed successfully and carries out thousands of functions through automated scripting every week. Tasks are assigned by front level support and directed based on job parameters. This enables minimum selection by the assigning officer to speed up the process of logging jobs.
The system includes client logins for creating and reviewing jobs in progress and completed.
Key benefits of eDesk:
- Complete online recording
- SMS and email integration
- Advanced search functionality
- Task tracking
- Multi-user functions
- Absence recording and task re-routing
